Return and Refund Policy

Return and Refund Policy VobylTea AfriEarth Wellness (vobyltea.com) Last Updated: May 2026

At VobylTea, we are committed to your satisfaction. We want you to love our teas. However, because our products are food items (herbal teas and wellness blends), we have a limited return and refund policy for hygiene and safety reasons.

1. Return Window

You have 14 days from the date you receive your order to request a return or refund.

2. Eligibility for Returns

To be eligible for a return:

  • The product must be unopened, in its original sealed packaging, and in the same condition as when delivered.
  • You must provide proof of purchase (order number or receipt).
  • The return request must be made within 14 days of delivery.

Please note: Opened packages, used products, or teas that have been consumed partially cannot be returned or refunded due to food safety regulations.

3. Non-Returnable Items

  • Any opened or partially used tea products
  • Personalized or custom-blended products (if applicable)
  • Products damaged due to customer mishandling after delivery

4. How to Request a Return or Refund

  1. Contact us within 14 days of receiving your order via:
  2. Provide your order number, reason for return, and photos of the product (if damaged).
  3. We will review your request and issue a Return Merchandise Authorization (RMA) if approved.

5. Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the product is faulty or wrong item was sent.
  • If the return is due to our error (wrong product or damaged on arrival), we will refund the full amount including original shipping.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no extra cost to you.

7. International Orders

For orders outside Kenya:

  • Return shipping costs are the responsibility of the customer.
  • Customs fees and duties are non-refundable.

8. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page.

Contact Us If you have any questions about this policy, please contact us at: Email: info@vobyltea.com Phone/WhatsApp: +254 794 738841